Welcome to the website www.myluxuryhome.gr.

At My Luxury Home we have taken all the necessary measures in order to respect the fundamental principles of protecting the personal data of our users, to ensure the protection of their privacy and the observance of the confidentiality of the information concerning the visitors/customers of the website, in the context of compliance us with the provisions of Directive 2016/680.

Immediately below we provide you, in the form of questions and answers, some basic information about how we collect, use, store and generally process your personal data and how we keep your data secure.
This personal data protection policy refers to and concerns all electronic services provided by us on the internet and in particular to all social media belonging to our group of companies, mobile and tablet applications, social media pages such as Facebook, Instagram or in the applications we have or run from time to time.

For more information on how cookies are used, see the Cookies Policy. For all other information about our services, please see our Terms and Conditions. If you would like more information about how we collect, use and store your personal data, you can contact us at any time by sending an email to info@myluxuryhome.gr, or by calling or sending a letter to the My Luxury Home privacy team at headquarters in Grevena, 60 Mag. Alexandrou Street, Grevena 511 00.
The website www.myluxuryhome.gr is owned and managed by the sole proprietorship of SALRVARA IOANNI.

WHO IS THE CONTROLLER FOR YOUR PERSONAL DATA

Under data protection law, the data controller is responsible for keeping your data secure, providing accurate information about the use of your data and respecting your rights in relation to your data.
The website www.myluxuryhome.gr is owned and managed by the sole proprietorship of Salvaras Ioannis. For the purposes of the General Data Protection Regulation 2016, the above is defined as a data controller.

WHAT PERSONAL DATA WE COLLECT ABOUT YOU

We collect your personal data, which you provide to us through your registration and login as a customer (new or registered) at our email address, as well as that which you provide to us when placing an order or registering for marketing communications, or when you use the other services offered by our website (www.myluxuryhome.gr).

The data we collect includes only the absolutely necessary personal information you provide us each time. We point out that some fields are mandatory, since they are data we need to be able to provide the service or give you access to the specific function. Please note that if you choose not to provide us with this information, you may not be able to complete your customer registration or enjoy these services or features.

The provision of any of your personal information is not necessary for your simple browsing of our website. In particular, when you register as a customer, you are asked for: your first name, last name, email address and password. In case you wish to place an order and purchase our product, you will be asked for the following personal data: name, surname, your address (street, postal code, city and country), your e-mail address.

If you wish to issue an invoice in addition to the above information, it is also necessary to fill in your VAT number, the relevant Directorate of Financial Services (D.O.Y.) to which you belong as well as your activity (individual, company, etc.). In the event that you choose to use a credit/debit/prepaid card as a payment method, you will need to provide us with the card number as well as the number and expiration date of your credit or debit card if you complete the purchase of a product from our Company. We also collect data about your shopping habits and the pages and products you have seen from using our website in order to recommend products that meet your choices and wishes, while in case you subscribe to our newsletter we collect information about the purchases you have made in connection with the sending of newsletters by us.

FOR WHAT PURPOSE WE COLLECT YOUR PERSONAL DATA

As stated above depending on how you interact with our website, e.g. depending on the services, products or functions you want to receive, we will process your personal data, i.e. your identity information (name, surname), financial and transaction information (VAT number, social security number, payment card number), commercial your habits (if you have subscribed to our newsletter, which product choices you made through our website) for the certain purposes as mentioned immediately below.

To manage your customer registration
If you decide to register as a customer on our website, we must process your absolutely necessary data (name, surname, email address and password) to identify you as a user of our website and to give you access to the various functions, products, that are available to you by virtue of your status as a registered customer. You can cancel this registration at any time by contacting us through Customer Service.

To complete our contractual obligations from the conclusion of the product sales contract
If you decide to order and ship the selected product(s) and to complete the order and ship the products, you will be asked for information regarding your identity (name, surname), your address (street, zip code, city and country), your email address. If you wish to issue an invoice in addition to the above information, it is also necessary to fill in your VAT number, the competent Directorate of Financial Services (D.O.Y.) to which you belong as well as your activity (individual, company, etc.). In the event that you choose to use a credit/debit/prepaid card as a payment method, you will need to provide us with the card number as well as the number and expiration date of your credit or debit card if you complete the purchase of our Company's product.

All the above information is necessary for the purpose of completing the sales contract and mainly to:
To fulfill our contract with you, including the possibility of paying the purchase price of our products, without requiring your physical presence at the store, but also to deliver our products to the place you indicate to us.

  1. To contact you about the ordered product(s) for which a contract has been concluded if there are problems with the order, or further clarification is required for their shipment, as well as to confirm their shipment in case of difficulty in finding the your address.
  2. To manage payment for the products you purchase, regardless of the payment process used. In the event that you choose to enable the function of storing your card data for future purchases, we must process the data indicated for the activation and development of said function. Consent to enable this feature allows the automated payment data to appear in subsequent purchases, so that you do not need to re-enter it in each new process, and this data will be considered valid and active for subsequent purchases. You can modify or cancel your cards at any time through the section corresponding to payment information,
  3. To manage possible returns after you have made a purchase and to manage requests for information about product availability, product reservations through the website.
  4. For the purposes of issuing tax documents and specifically invoices, if you choose to issue them, it is required, in accordance with Greek legislation, that you provide us with the VAT number and the DOU to which you belong as well as your status as an individual or business and the type thereof in order to be filled in properly the aforementioned tax document.
  5. To ensure that you can use, with your consent, other available features or services, such as using your Gift Card or Gift Voucher, which you will also be able to use in our store.

To serve you in the context of submitting a relevant request to Customer Service
When you contact our Customer Service team, we may collect additional data to help us resolve any queries regarding your order, delivery, payments, marketing, website or any other queries you may have.

For marketing purposes
This purpose includes the processing of your data only if you subscribe to our Newsletter. In this case and with your express consent, we will process your personal data to manage your registration, including sending you personalized information about our products or services via various means (such as email or SMS). Accordingly, please note that this data processing includes the analysis of your profile as a customer or buyer to determine what your preferences are and therefore which products and services best suit your style when sending the information to you. For example, based on your purchases and browsing history (i.e. depending on the products you clicked on), we will make recommendations to you about products we think may be of interest to you and, if you are a registered user, provide you with the "retrieval basket".

In any case, you have the possibility to unsubscribe from the newsletter at any time and at no cost through the "Newsletter" section of the Website, as well as through the instructions provided in each update.
By participating in any promotion, you authorize us to process the personal data you have shared with us in relation to the promotion and we may share it through various media such as social networks or the Website itself. In each promotion you participate in, you will be provided with the terms and conditions where we will provide you with more detailed information about the processing of your data.
We will also use your personal data to send you sales and marketing communications that we think may be of interest to you if we have your express consent to this activity or if you are already a customer where we have a legitimate interest in contacting you. You can opt out of sales and marketing communications from us at any time.

For the purpose of improving the services provided by us
If you enter our website, we inform you that we will process your browsing data for the purposes of understanding how you interact with the website and possible improvements to it. In addition, we sometimes conduct quality surveys and actions aimed at knowing the degree of satisfaction of our customers and buyers and identifying those areas in which we can improve.

HOW WE LEGAL TO COLLECT AND PROCESS YOUR PERSONAL DATA

We are authorized to collect, process and use your personal data as follows:

  1. Regarding the management of your registration as a customer, we process your absolutely necessary personal data (name, surname, e-mail address, password), which you provide us and which are necessary for the execution of the terms governing the use of the website . Your registration as a customer is not necessary for your simple browsing of the website, but it is required to manage your registration in case you wish to use the services of the website (shopping cart). The use of your data is necessary for our legitimate interest to ensure that the service we provide you is done correctly, and it is based on your consent since you can browse our website without registering as a customer on it.
  2. With regard to the information you provide us for the execution of the order and the purchase of the product, these are absolutely necessary for the execution of the purchase contract, so that we can process your payment and send you an order confirmation, in the context of the fulfillment of the contract. Some data processing related to the purchase process is only activated because you request or approve it, such as the storage of payment (card) data for future purchases. In these cases, the processing of your data is based on your consent. We further have a legitimate interest in carrying out the necessary checks to detect and prevent potential fraud when you make a purchase. We understand that the processing of this data has a positive sign for all parties involved when the payment of a purchase is made and especially for you, as it allows us to take measures to protect you from fraud attempts made by third parties.
  3. In the event that you submit a request in the context of customer service, we undertake the processing of the personal data that you provide us with your own will and consent. In any case, we consider that we have a legitimate interest in responding to requests or questions raised by you through the various existing communication channels. When you contact us, especially to manage events related to your order or the product / service acquired through the Website, the processing of your data is necessary for the execution of the purchase contract. Where your inquiry relates to the exercise of your rights which we inform you of below or to claims relating to our products or services, we are authorized to process your data to comply with our legal obligations.
  4. In the context of processing your personal data for marketing purposes we are authorized to process your data for marketing purposes due to the prior consent you give us e.g. when you agree to receive personalized information through various means, when you authorize us to send notifications, or when you accept the legal terms and conditions in order to participate in a promotion. In order to provide you with personalized information, we believe we have a legitimate interest in building a profile of the information we have about you (such as your browsing, preferences or purchase history) and the personal data you have provided to us to improve your experience. you as a user of the website and accessing information according to your preferences.
  5. Regarding the information we use to improve our services, we consider that we have a legitimate interest in improving, analyzing the usability of our Website as well as diagnosing the degree of user satisfaction, as we understand that the processing of this data is also beneficial for you because its purpose is to improve user experience and provide a higher quality service.

The processing of personal data is carried out in accordance with the provisions of the General Regulation on the Protection of Personal Data (GDPR 2016/679), any more specific national and European legislation for certain sectors, the currently applicable Greek legislation for the protection of personal data, as well as for the protection personal data and privacy in the field of electronic communications (Law 3471/2006, as applicable) and the decisions of the Personal Data Protection Authority (PDPA).

HOW LONG DO WE KEEP YOUR PERSONAL DATA

Corresponding to the purpose for which we collect and process your personal data, we list the required retention time for your personal data.

  1. To manage your customer registration, we process your personal data for as long as you remain a registered customer. You can unsubscribe at any time.
  2. For the purpose of performing the contract, we process your data in principle until the conclusion of the contract. Furthermore, we retain your data for case management of any return thereof in accordance with the terms and conditions mentioned in the relevant point, management of complaints or claims related to the purchase of the particular product or service. In the case of using the facility to store your payment data via card, we retain your data until you request that it be deleted.
  3. For Customer Service purposes we will process your data for as long as necessary to fulfill your request or request.
  4. For Marketing purposes we will process your data until you delete or cancel your subscription to the Newsletter.
  5. For the purpose of improving our website, we will process and retain your personal data during the period of detecting the usability of our website or for a specific quality survey or until we anonymize your browsing data.

Regardless of how we process your data for the period of time strictly necessary to achieve the respective purpose, we will then keep it properly stored and protected for the period during which liability could arise from the processing, in accordance with the current legislation. Once the statute of limitations has passed for each claim we will proceed to delete the personal data.

WHAT ARE YOUR RIGHTS REGARDING OUR USE OF YOUR PERSONAL DATA

You can exercise, as the case may be, the following rights:

  • Right of access means the right to know what data we use about you, why we use it and who receives your data.
  • Right to rectification means your right to correct any deficiencies or inaccuracies of your personal data at any time.
  • Right to erasure means your right to erase your personal data if you do not require their processing for the fulfillment of our obligations to third parties.
  • Right to restriction of processing i.e. your right to challenge the accuracy of the data.
  • Right to portability i.e. your right to request and receive your data in a structured and commonly used format.

These rights can be exercised at no cost to you, by sending an email to info@myluxuryhome.gr, or by calling or sending a letter to the My Luxury Home personal data protection team based in Grevena, 1-3 Kifisias Street, PO Box 51 100, unless they are repeated frequently and due to volume they have an administrative cost for us, in which case you may, after informing you, bear the relevant costs.

If you exercise any of these rights, we will take every possible measure to satisfy your request within thirty (30) days of receiving the relevant request, after informing you either of its satisfaction, or of the objective reasons that prevent the his satisfaction.
In addition, you can at any time object to the processing of your personal data by withdrawing your consent, which will lead to the impossibility of completing the contract of sale and delivery of the movable property. Finally, you have the right to file a complaint with the competent regulatory authority, in particular before:
– of the Hellenic Authority for the Protection of Personal Data (http://www.dpa.gr/portal/page?_pageid=33,15510&_dad=portal&_schema=PORTAL), which is based in Athens, Kifisias Street 1-3, (P.O. 115 23).

For any issue regarding the processing of your data, you can contact info@myluxuryhome.gr, or call or send a letter to the My Luxury Home personal data protection team based at the administration offices at 60 Mag. Alexandrou, Grevena 511 00.

IF WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES

In order to fulfill the purposes stated herein, it is necessary to give access to your personal data to natural or legal persons cooperating with us and to third parties who provide us with support in the services we offer you, namely:

  1. Your data will be transmitted to departments of our business and to the personnel who staff them in order to be responsible for the completion of our business relations, the completion of orders, the issuance of the required document that will accompany the order and the delivery of the ordered things, as well as to promote the services for which there is consent. For example, we mention the accounting department, the marketing department, the order acceptance department, the computerization department.
  2. Furthermore, your data may be transmitted and made accessible by legal entities and/or natural persons with whom, from time to time, we maintain business relations for the proper fulfillment of our contractual obligations (for example, a transport company for the delivery of the ordered products etc.) as well as to public authorities or financial institutions (banks) if requested by them for some legal reason. However, you should be aware that, in this case, these legal and/or natural persons will process your personal data solely for the purpose of providing services to us and not for their own benefit, acting as processors.

The transmission of Data to third parties, other than those mentioned above, and those contracted here, is only possible: (a) if it is necessary for the execution of the contract or (b) if it is necessary by Law or rule of law or a court decision or a prosecutor's order
In every transmission, we always take every measure so that the data that will be transmitted will always be the minimum necessary and that the conditions for legal and legitimate processing will always be met with sufficient guarantees and always maintaining the security of your data.

HOW SECURITY OF YOUR DATA IS ENSURED

In order to be consistent in observing the fundamental principles of protecting your data and to avoid any violation of your privacy and confidentiality we resort to the use of all modern and suitable for the purposes of processing technical and organizational measures. Indicatively, we have encrypted your data as well as anonymized it using an SSL security certificate. We check the operation, response and updating of the above means and techniques at regular intervals.